7bet App Privacy Policy — How We Protect Your Data

01 Overview

7bet app takes the privacy of its players seriously. When you use the 7bet app platform — whether you're browsing games, registering an account, making a deposit, or contacting support — you share certain information with us. This policy is our commitment to being transparent about what that information is, how we handle it, and what control you have over it.

We collect only what we need. We use it only for the purposes described here. We don't sell it, and we don't share it with anyone who doesn't need it to help us run the platform. That's the short version. The full details are below, and we've written them in plain language so you don't need a legal background to understand what's going on with your data on 7bet app.

If you have questions about anything in this policy, you can reach our support team at any time via live chat or by emailing [email protected]. We'll give you a straight answer.

02 What We Collect

The data 7bet app collects falls into three broad categories: information you give us directly, information generated by your use of the platform, and information we receive from payment processors and verification services.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Use Your Data

Every piece of data 7bet app collects has a specific purpose. We don't collect data speculatively or hold onto it longer than necessary. Here's how your information is actually used on the platform:

• Account management: Your identity and contact data is used to create and maintain your 7bet app account, verify your identity, and communicate with you about your account.
• Payment processing: Financial data is used to process deposits and withdrawals via bKash, Nagad, and Rocket, and to detect and prevent fraudulent transactions.
• Platform operation: Usage and device data helps us keep the platform running smoothly, diagnose technical issues, and improve the overall experience on 7bet app.
• Legal compliance: We are required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities. Your data supports these obligations.
• Responsible gaming: Usage patterns help us identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Marketing communications: If you have opted in, we may send you information about promotions and new games on 7bet app. You can opt out at any time from your account settings or by contacting support.
• Security: Device and usage data is used to detect suspicious activity, prevent unauthorised account access, and protect the integrity of the platform.

04 Legal Basis for Processing

7bet app processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our agreement with you — for example, operating your account and processing payments.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing that serves 7bet app's legitimate business interests, such as fraud prevention and platform security, where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications. You may withdraw consent at any time.

05 Data Sharing

7bet app does not sell your personal data to any third party, full stop. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: We share transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: During KYC checks, we may share identity documents with regulated verification service providers. These providers are contractually bound to handle your data securely and only for verification purposes.
• Legal authorities: We may disclose data to law enforcement, regulators, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of 7bet app, our players, or the public.
• Service providers: We work with trusted technology partners who help us operate the platform — for example, hosting providers and customer support tools. These partners process data only on our instructions and are bound by strict data processing agreements.

06 Data Retention

We keep your personal data for as long as your 7bet app account is active and for a period after closure as required by law or legitimate business need. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the interaction.
• Usage and device data: Retained for 12 months on a rolling basis, then anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you. If you request deletion of your account, we will action that request within 30 days, subject to any legal retention obligations that require us to keep certain records.

07 Security Measures

Protecting your data is something 7bet app invests in seriously. We use a combination of technical and organisational measures to keep your information secure:

• All data transmitted between your device and 7bet app is encrypted using TLS 1.2 or higher.
• Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
• Access to personal data within 7bet app is restricted on a need-to-know basis. Staff who do not need access to your data do not have it.
• We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Our systems are monitored 24/7 for suspicious activity and potential breaches.

While we take every reasonable precaution, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

08 Cookies & Tracking

7bet app uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here's a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them every time you visit.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on 7bet app. We do not use third-party advertising cookies or sell cookie data to advertisers.

09 Your Rights

As a user of 7bet app, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within 30 days.